man
belmont phone (970) 927-1313

faqs

Will your system maintain the warranty on my wall to wall carpet?

Thank you for asking. While we prefer to use our more effective low-moisture, five-step cleaning process, we can also provide a hot water extraction cleaning to maintain certain manufacturer’s warranty requirements. Which system we use is up to you.

I have expensive and delicate oriental rugs. Are you able to clean them properly and safely?

Yes. In addition to being able to clean some rugs on location, we also have a full size rug cleaning plant, where we give your rugs the finest care in the industry to gently and thoroughly remove the dust, abrasives and soils. We do not clean them with steam, which can take the lanolin out of wools, as well as make the dyes bleed into each other. And unlike large scale rug cleaning plants in the valley, where your cleaning may be rushed due to higher volume, and where experts don’t actually perform the cleaning, we take as much time and care as your rug needs, and they are only cleaned by our best experts. We specialize in oriental, persian, navajo and other specialty rugs.

I have spots on my carpet that other carpet cleaners have not been able to remove. Is there any hope for them?

Yes. As long as they are spots, and not stains (i.e. the carpet has not been bleached or chemically changed to another color), we have an excellent success rate in removing spots when nothing else works.

How is your Five-Step system different than typical steam cleaning?

Our unique system uses much less water, so there are no mold or mildew problems that are common with steam cleaning. This also means that your carpets dry much faster, typically in 2-3 hours. Also, our products are soap free, so you won’t experience the typical resoiling effects associated with detergent-based cleaners. In fact, our cleaning lasts 3-4 times longer. Also, you won’t have any problems with your carpets shrinking, buckling, or bleeding colors due to the typical high temperatures from steam cleaning. And since our five-step process is more thorough than a one-step steam cleaning process, you end up with cleaner and healthier carpet.

Are your products safe for people and pets?

Yes. Our products are Green Seal Certified, and are 100% safe for you, your family, your pets, and the environment.

Do you guarantee your work?

Yes, all our work comes with an iron-clad, 100% Money-Back Guarantee! There is no risk! If you are not happy with the cleaning we provide, we will come back and re-clean the area again for free. If you are still not pleased, we will refund every penny.

What are your Certifications?

All of our technicians are Certified by the IICRC (Institute of Inspection, Cleaning and Restoration Certification), the most highly recognized organization in our industry. This certification cannot be bought. The technician must attend hands-on courses, and pass written examinations. With our company, you won’t get a young, poorly trained employee working on your fine home furnishings. All of our staff is highly trained to provide you with the maximum expert knowledge and cleaning capabilities.

I have someone coming to visit that has allergies. Can you get rid of allergens, as well as fur and dander from previous pets?

Yes. Our thorough Five-Step cleaning process will leave your home healthy and free from dust mites, allergens, dander, and other irritants. And because our system is residue-free and hypo-allergenic, you can always breathe easy. Our cleaning will also dramatically improve the indoor air quality of your home.

How are your Water Damage Restoration Services different than other companies?

This is a great question. If you choose a company with poorly trained employees, over-extended or inadequate equipment, or restoration techniques designed to inflate invoices, you could be in for secondary damage and over-charged prices.

Our technicians have learned from and been certified by Master Restorers. While some companies take up to a week to dry (as they are paid based on how long their equipment runs in your home), we typically dry an affected area in three days! We use the latest technology to allow us to extract more water, dry more quickly, and prevent secondary damage such as mold problems.

Also, while other companies like to demolish/remove unnecessary drywall from affected areas to inflate their repair costs, we only remove what is necessary. In clear water losses that are handled quickly, we can usually save carpet, padding, wood floors and even the majority of your drywall. Don’t get caught with a company that wants to unnecessarily tear out carpet, padding, or wood flooring in clear water situations.

Also, while other companies use fairly caustic and harsh chemicals to disinfect carpeting, furnishings, etc, we use products that are safe enough to drink, yet more effective. They cost us more, but we believe in only providing our clients with the best we can offer.

All this adds up to the most experienced technicians, providing the most advanced, thorough, low-impact, and quickest drying available. And we can potentially save you thousands of dollars in replacement costs. !!

Is your system environmentally friendly?

Yes. Many carpet cleaners use machines that are petroleum powered, using diesel fuel or unleaded gasoline to run their equipment. That means that not only is your neighborhood being polluted by the exhaust from their van and equipment, which runs for the duration of the cleaning whether it’s 1 hour or all day long, but this also adds unnecessary greenhouse gasses to the atmosphere, increasing the effects of global warming. We use equipment that is just as powerful, but is powered by electricity, which is a cleaner and more efficient form of energy. Combined with Green Seal Certified cleaning products, we offer the most environmentally friendly cleaning in the valley.

Are you the cheapest company?

No. If you are looking for a cheap, “scrape the dirt off the surface so you can call us back every 3 months” cleaning, I recommend calling another company. We provide our clients with the best cleaning available, which as it turns out is more cost-effective than using cheaper systems more frequently. We also offer the highest amount of value, and guarantee our work – something you won’t find with a cheap company. Also, beware of unethical “bait and switch” tactics used by cheap cleaning companies to get you to buy something at higher prices, when you are getting an inferior product. As with everything in life, you get what you pay for. We are not the cheapest cleaning company, but we are the best. Ask any of our over 100 local testimonials which they prefer…

What services do you offer?

We offer Carpet, Furniture, Oriental Rug, Stone, Tile and Grout Cleaning. We also offer 24/7 Emergency Water Removal and Drying Services, as well as Odor Removal Service.

Do you charge for estimates?

No. We will provide you with a complimentary, 15 minute Healthy Home Assessment, to assess and detail your exact needs and concerns. Simply call us at (970) 927-1313.

 

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